Payment Policy

1. Introduction

This Payment Policy outlines the rules and processes related to payments, billing cycles, deposit requirements, refunds, milestone structures, international transactions, chargeback resolutions, and financial terms between PixelRoot and its clients. Our agency serves businesses across the USA, UK, Canada, Dubai, India, and other global regions. This document ensures complete transparency and smooth financial operations so clients can work confidently with us.

2. Payment Methods Accepted

PixelRoot supports multiple secure payment methods depending on the client's country:

• Credit & Debit Cards (Visa, Mastercard, Amex)
• PayPal (for international clients)
• Stripe Payments
• Bank Transfers (USA, UK, Canada, UAE, India)
• UPI & Net Banking (India)

3. Upfront Deposits

To begin any project, an upfront deposit is mandatory. This ensures project booking, resource allocation, and preparation of design/development assets. Standard deposit:

• 50% advance for Web Design & Web Development
• 100% pre-payment for SEO & Digital Marketing monthly plans
• Custom enterprise projects may require custom milestones

4. Milestone Payments

Projects above $1500 (or equivalent currency) follow a structured milestone system. Examples include:

• UI/UX approval
• Homepage completion
• Inner page development
• SEO setup
• Final delivery & hosting setup

5. Refund Policy

Because PixelRoot is a service-based agency, refunds are limited and only applicable within specific conditions:

• No refunds after design approval
• No refunds for delivered work
• No refunds for SEO, Google Ads, or digital marketing plans once started
• Refunds are only possible before any work begins

6. Chargebacks & Disputes

Any attempt to initiate an unauthorized chargeback is treated as a violation. We always provide documented proof of work, communication logs, and milestone progress to payment gateways.

7. Late Payments

Projects paused for non-payment will resume only after dues are cleared.

8. Currency Rules

USA (USD), UK (GBP), Canada (CAD), Dubai (AED), India (INR). All international invoices follow local tax laws and conversion rates.

9. Contact for Billing Support

Email: info@pixelroot.store WhatsApp/Phone: +44 7446 993400